Switching Payment Providers in the UAE

A Step-by-Step Guide for a Smooth Transition

Many UAE businesses know they’re paying too much for card payment processing, but they hesitate to switch because they fear disruption, complicated paperwork, or unexpected costs.

It’s understandable. If your payment system goes down, even for a short time, it can mean lost sales and frustrated customers. That’s why, at RedDragon, we’ve made the process of switching as smooth and risk-free as possible.

Here’s exactly how the process works and how to make the switch with complete confidence.

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Step 1: Review Your Current Contract

Before switching, it’s important to understand:

• Your current rates and fees
  
  
• Contract end date and notice period
  
  
• Any early termination charges
  
  

At RedDragon, we can help you review your existing agreement to identify the best timing and approach for your switch. In many cases, we can assist with early termination fee buyouts, subject to the deal, helping you move sooner without carrying the full cost yourself.

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Step 2: Get a Clear, Personalised Proposal

Once we’ve seen your latest merchant statement, we’ll:

• Match your service needs to the right terminal and features
  
  
• Provide a tailored rate (we beat competitor rates 99% of the time)
  
  
• Confirm all costs upfront — with no monthly fees
  
  

You’ll know exactly what you’re agreeing to, with no small-print surprises.

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Step 3: Plan Your Go-Live Date

We’ll work with you to set an installation time that avoids any business disruption.

• Average go-live time: 5 business days from signed contract
  
  
• Fastest switch: 24 hours
  
  
• Downtime: Zero, when we work together on timing and testing
  
  

We even schedule installation during your quieter trading hours so you can carry on business as usual.

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Step 4: Smooth Installation and Full Training

When your new system goes in, we don’t just plug it in and leave. We:

• Install and test your terminal(s)
  
  
• Walk you and your staff through every function
  
  
• Provide printed and digital guides for quick reference
  
  
• Set you up with your dedicated account manager
  
  

Your account manager is your direct point of contact from day one — so you’ll never have to explain your business to a different person each time you call.

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Step 5: Ongoing Support You Can Rely On

Switching isn’t just about getting set up; it’s about knowing you’ll be supported in the months and years ahead. With RedDragon, you get:

• 24/7 local support — speak to someone who understands the UAE market
  
  
• Fast issue resolution to keep your payments running
  
  
• Real-time transaction tracking through your admin panel
  
  
• Proactive advice if rates change or better options become available
  
  

Why Switching is Easier Than You Think

When done right, switching payment providers should be simple and stress-free. We’ve helped countless businesses move to RedDragon without losing a single sale, and they started saving money from their very first transaction.

If you’ve been putting off a change because you’re worried about downtime or complicated processes, let us show you how straightforward it can be.

‍Ready to make the switch and start saving?
Contact us today for your free statement review and switching consultation. We’ll show you exactly what you could save — and have you live as quickly as possible, with no disruption to your business.